Issue Resolved: Authentication Stability Improvements

04/06/2025
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What Happened

Over the past few days, some users experienced:

  • Unexpected logouts during normal app usage
  • Being kicked out while navigating between features
  • Having to log in more frequently than intended

What We Did

  • Enhanced token refresh reliability - Improved how the app maintains your login session
  • ✅ Strengthened error handling - Better recovery when network issues occur
  • ✅ Added monitoring - Proactive detection of authentication issues
  • ✅ Improved session persistence - Your login should now stay active as expected

What This Means for You

  • Smoother experience - No more unexpected logouts during normal use
  • Better reliability - More stable authentication, especially on slower connections
  • Improved performance - Faster and more reliable login/session management

Immediate Next Steps

  1. Update your app to the latest version if you haven't already
  2. Log in normally - Your next login should be more stable
  3. Contact support if you continue experiencing any authentication issues

We take user experience seriously and continuously monitor our systems to prevent similar issues. Thank you for your patience while we resolved this matter

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